Terms & Conditions

Terms Of Use

A Special Note

We appreciate your visit to Print Impulse. Crafting this platform for you has been a delight, and we trust your time on our website has been enjoyable. If there's anything amiss, please don't hesitate to share your feedback with us.

Now The Legal Bit

1: Introduction
2: Trading details
3: Ordering from us
4: Supply and pricing of goods
5: Delivery
6: Changing or cancelling an order
7: Returns and refunds
8: Your privacy and security
9: Use of the Website
10: Offers and Promotions
11: Live Chat Users
12: General

These terms and conditions (the “Terms”) set out your rights and obligations, and those of PrintImpulse.com (“we” or “us”), in relation to this website, www.PrintImpulse.com., PrintImpulse.com any application that you access (the “App”) and any products, services and material of any kind available through the Site, the App or us (the “Services”).
We are a company registered in England and Wales under registration number 9639341 under the name Track Metrics Ltd; the address of our registered office is Fairfield Mills, Milford Street, Huddersfield, HD1 3DX United Kingdom, and our VAT registration number is GB 216 721 230.
When we refer to “ Print Impulse, or printimpulse.com” in these Terms, we mean us, the Site, the Website, the App and/or the Services, according to the context.

By registering with Print Impulse, you accept that you are entering into a contract with us under these Terms. People who register with Print Impulse establish an “Account” and become “Users”. Visitors to Impulse Print  who do not register with Impulse Print, but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access the site, or the App.
If you do not agree to these Terms, you must not use this Website or the App.
You should be aware that these Terms may change from time to time in accordance with section 11 below.
You will be able to access some areas of the Website without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.

2. Trading details

Whenever you buy a product through the Website or the App, you will be lawfully contracting with Track Metrics Ltd, a limited liability company incorporated in England and Wales under company number 9639341 .

3. Ordering from us

3.1. Product description

We use reasonable endeavours to make sure that every product on the Website is shown accurately and that prices are correct. However, due to the nature of Sublimation there may be small variations in colour, typefaces and/or layout precision.

3.2. Placing your order

A contract for the purchase of a product is created as follows:
1. By confirming your order, you are agreeing to purchase the product you have selected
2. At this point, we take payment for your order by means of your nominated payment method
3. We will send to you a standard system email detailing your order, and other information we must provide to you

From time to time, we may reject an order for the following reasons:
a. If, unfortunately, we do not have your chosen product in stock
b. Where we cannot obtain authorisation for your payment
c. If there has been a relevant pricing or product description error
d. If your order otherwise breaches any of the requirements of these Terms
e. The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated
f. If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.4 below for our Content Rules)
g. We suspect that the order has been placed fraudulently
h. It appears that the order mistakenly duplicates another order
If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made – see section 6 on this.
Please note: We may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

3.3. Personalising products

Print Impulse aims to provide you with a fast, friendly and high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order whilst it is queued in production but not once it has been made, if it is not possible to make the change “on-screen”, then you should contact our Customer Service Team by emailing info@printimpulse.com. Our standard opening hours are 9.00am – 5.00pm (UK/London time) Monday to Friday (except Public Holidays in England). If you are uploading a photo, images should be in JPEG format. Any other formats cannot be accepted through our website. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it, however, an on-screen warning may appear to let you know that the image may not transfer well onto the selected product.
By uploading, posting, contributing or including any content or material for a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order for it to conform to Print Impulse production, or the requirements of the product you have ordered (such as by cropping images).

3.4. Content Rules

We do not permit personalised products to include any content or material which:
a. infringes anyone’s copyright: in particular, you must ensure that you either own the copyright, the image rights, or any other content that you wish to include on a personalised product, or that you are fully licensed by the copyright owner to distribute that image or other content for the purposes which you have submitted it to us
b. infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
c. contravenes any applicable local country or international law (including, without limitation, any criminal law) or regulation
d. is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
e. misrepresents identity or impersonates any person
f. includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
g. contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
h. may harass, upset, embarrass or alarm any person
i. gives the impression that it emanates from or has been approved by us
j. advocates, promotes or assists any unlawful act
The above are our Content Rules. By using Print Impulse you are attesting you have read & understood these content rules, and you fully indemnify Print Impulse, its officers, directors, shareholders, employees and affiliates of any responsibility, or implied responsibility for your infringement of these content rules. If you are in any doubt as to your ability to conform to these rules you are instructed by Print Impulse.com not to use the App or any software.

3.5. Ordering multiple products

When ordering multiple products as part of the same order, Print Impulse will endeavour to inform you on-screen as to whether they will be (or can be) all despatched on the same day or as part of the same delivery.

3.6. Payment

At Print Impulse, you can pay for your products using a credit card, debit card, or any other payment method which we make available to you at the time of your order.

4. Supply and pricing of products

4.1. Supply of Products

The products sold by us through our Website and the App are processed at ours, or our affiliates, production facilities.

4.2. Prices and VAT

All products listed for sale on the Website and the App will include Value Added Tax (VAT) at the prevailing rate at the checkout and said VAT rate will be applied where it isn’t included in a price listed for sale. VAT/Sales Tax will not be shown in relation to countries where this isn’t applicable.

4.3. Postage and packaging charges

For most items, prices are shown inclusive of packaging charges, but exclusive of postage charges; this is shown separately at the checkout stage before you place your order.

4.4. VAT Receipts

In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a full VAT invoice you can request this via our contact form. Please allow up to 5 working days for a full VAT invoice to be sent.

5. Delivery

During the sales or order process, Print Impulse will generally notify you of the anticipated despatch dates available and the expected time frame for receiving your order; however, Print Impulse cannot guarantee delivery dates or times as once your order leaves it is in the hands of the service provider. We will make you aware of delivery charges (if any) before you place your order.

5.1. General despatch information

The dispatch date is the date we SEND the item you have ordered, NOT the day it will be delivered.
• Your order is likely to arrive much faster if you use a ZIP or Postcode
• In the UK you can check that you have the correct postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode Print Impulse is not responsible for the accuracy of the Royal Mail’s postcode finder, or any other 3rd part contractor, service provider, or supplier
• It is your responsibility to ensure that the delivery address you provide for any order you place is correct

5.2. Circumstances Beyond Our Control

Force Majeure. Neither we, nor any delivery service that we use shall be liable for any failure to perform contracted services where such failure or delay results from circumstances outside reasonable control; these circumstances include but are not limited to, adverse weather conditions (such as snow, flood, extreme winds…), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, rioting, terrorism, act of God, industrial dispute or strike.

6. Changing or cancelling an order

Before you request a change or cancellation, it is best to check the status of your order. Orders can only be changed or cancelled before production commences, not during or after.
It is best to call us if you need to cancel or change your order – email info@printimpulse.com. Please have your order number or the email address you registered with us available, so we can answer your query as quickly as possible. Emails are answered during business hours (Monday – Friday 9.00am – 5.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email for which you must assume responsibility.

7. Returns and refunds

At Print Impulse, we always aim to send your products in perfect condition, however, very rarely, it is possible for a problem to arise. In the unlikely event that a product is received faulty, damaged in transit, or the wrong item was sent, you should contact us straight away to let us know of the problem. We will then advise you on whether you are eligible for a replacement or refund.
We have different rules for returns of (a) personalised products, and (b) non-personalised products – see “Returning products and issuing refunds” below.

7.1. Reporting a problem'

If for any reason you are not happy with your Print Impulse order, please contact our Customer Service Team by emailing info@printimpulse.com, or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.
We aim to acknowledge any complaint within 1 working day and will do our best to resolve it within 5 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.
Please note: You should contact us within 3 days of receipt of the product if there is a manufacturing or imaging fault. We will, at our discretion consider issues raised after three days but reserve the right to refuse a refund or replacement.

7.2. Returning products and issuing refunds

Personalised products

Personalised products
Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for our returns address. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have. If you are eligible for a refund, we will reimburse the price you have paid for the product(s) via the payment method you originally paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a reprint.
Refunds cannot be given if the fault is a result of your own actions such as product misuse, or if any personalisation is misspelt, or if you have uploaded an image of a low resolution or size. Please see section 3.3, ‘Personalising products’, for more information.

Non-personalised products
You have the right to cancel your contract for the purchase of a non-personalised product please see section 6. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for non-personalised products which we specify from time to time.